TERMS AND CONDITIONS

TERMS AND CONDITIONS

"DUSSEHRA DIWALI DHAMAKA" CAMPAIGN

Hindustan Petroleum Corporation Limited (HPCL)


Please read these terms and conditions carefully before registering to participate in the "Dussehra Diwali Dhamaka" campaign (referred to as "Campaign"). By proceeding with your registration and participation, you hereby acknowledge, accept and agree to be legally bound by these terms and conditions.


🎯 General Terms

1. Eligibility Requirements

This campaign is exclusively open to Indian Citizens residing in India who have attained the age of 18 years or above (referred to as "Participants"). Any entries submitted by individuals below 18 years of age will be automatically disqualified.

2. Employee Exclusions

The following individuals and their immediate family members are not eligible for participation:

  • HPCL employees and their families

  • HPCL dealers, distributors, and their employees

  • Channel partners and their staff

  • Advertising agencies associated with HPCL

  • Service providers and event managers connected to this campaign

  • Any third-party vendors involved in campaign execution

3. Campaign Duration

The "Dussehra Diwali Dhamaka" campaign commences on the announced start date and concludes at 01st October till 31st October 11:59 PM on the specified end date (referred to as "30 Days").

4. Legal Restrictions

Campaign participation shall be considered void in any State or Union Territory where such promotional offers are prohibited under local laws or regulations.


🏪 Outlet Participation

5. Participating Locations

This campaign is available at select HPCL retail outlets across SCZ (Telangana) region. The complete list of participating outlets is displayed on the official campaign website. HPCL reserves the right to add or remove retail outlets at its discretion during the campaign period.

6. Terms Acceptance

Participation in this campaign is deemed as complete acceptance of these Terms and Conditions without any reservations.


📱 Data Usage & Privacy

7. Information Consent

By entering this campaign, participants agree that:

  • Information entered in the registration form may be used by HPCL for campaign research

  • Mobile numbers may be used for communication regarding this campaign and future promotions

  • Participants provide express consent for such usage

  • Participants waive applicability of National Do Not Call Registry rules for campaign-related communications


⛽ Participation Process

8. Fuel Purchase Requirements

Only customers meeting the following minimum purchase criteria are eligible:

For 2-Wheelers:

  • Petrol: Minimum ₹300 purchase required

  • PoWer95: Minimum ₹200 purchase required

For 4-Wheelers (Cars/SUVs/MUVs):

  • Petrol: Minimum ₹1500 purchase required

  • PoWer95: Minimum ₹1200 purchase required

9. Entry Submission Process

Eligible customers must:

  • Scan the QR code displayed at the retail outlet

  • Fill required details including mobile number, name, fuel amount, vehicle type, and bill number

  • Upload bill image during registration process

  • Receive confirmation SMS upon successful registration

  • Confirmation SMS indicates valid entry for electronic draw

10. Winner Notification

If a customer wins any prize in the lucky draw, they will receive:

  • SMS notification

  • WhatsApp message, or

  • Direct phone call
    All notifications will include instructions for prize claiming at the respective retail outlet.


🔧 Technical Disclaimers

11. Technical Issues

Neither HPCL nor its dealers or authorized agencies shall be liable for:

  • Inability to scan QR codes due to technical errors

  • SMS delivery failures

  • Any technical malfunctions preventing participation

  • Issues related to free gifts or prize distribution

12. Multiple Entries

  • Customers may purchase fuel multiple times during the campaign period

  • Each customer can participate as per eligibility criteria mentioned

  • Only one entry will be valid per bill number

  • Duplicate entries for the same bill will be automatically rejected


🎁 Prize Structure & Distribution

13. Bill Preservation

Customers must preserve the original fuel purchase bill OR a clear mobile photo of the bill for prize claiming purposes. Loss or damage of the original bill/photo will disqualify the customer from claiming any won prizes.

14. Bill Verification

HPCL and its authorized agencies reserve the right to conduct thorough verification of all bills issued to customers from participating retail outlets.

  • Customers who fill above ₹200 of Power fuel / ₹500 Petrol (2W) and above ₹1200 of Power fuel / ₹1500 Petrol (4W) are eligible to participate in the campaign lucky draw.

  • Customers must fill fuel as per the eligible fill rate, scan the QR code, enter basic information, and provide a rating to the pump attendant across the 5 given criteria.

  • In addition to customer prizes through the lucky draw, the Top 3 performing CSAs will also win exciting rewards.

  • Each customer is eligible to win the fuel coupons or bumper prizes only once.

  • Customers must retain the fuel bill and provide Aadhaar card / PAN card as ID proof for prize validation.

  • 15. Lucky Draw Structure

    Electronic lucky draws will be conducted for eligible participants with the following prize categories:

    Weekly Draws:

    • HPCL fuel gift e-vouchers to selected winners

    • Multiple winners across different sales areas

    Monthly Draws:

    • Electronics

    • One lucky winner per participating retail outlet category

    Mega Draws:

    • Hero motorcycles (specific models as announced)

    • Smartphones

    • Home appliances (rice cookers)

    • HPCL branded merchandise

    • Smart watches and accessories

    16. Prize Tax Obligations

    • Insurance, road tax, and gift tax for vehicles will be paid by HPCL

    • Customers may be required to pay applicable gift tax on other prize items as per Indian law

    • Prizes can only be claimed after completing all tax obligations


    🏆 Winner Verification & Prize Claims

    17. Prize Representation

    Images shown in campaign materials are for representative purposes only. Actual prizes may vary from displayed images while maintaining equivalent value.

    18. Warranty Terms

    Lucky draw prizes will be subject to standard warranty terms as defined by respective manufacturers. HPCL will not be responsible for manufacturer warranty issues.

    19. Identity Verification

    Winner customers must provide valid identity documents including:

    • Aadhaar Card

    • PAN Card

    • Other government-issued photo identification
      Verification is mandatory before prize distribution through formal ceremonies or retail outlet handovers.

    20. Prize Forfeiture

    Customers unable to:

    • Produce required identity documents

    • Be contacted within one month of intimation

    • Complete verification process
      Shall forfeit their prizes automatically.


    📞 Communication & Contact

    21. Winner Contact Process

    Selected winners will be contacted by authorized backend operators for further processing. HPCL/its agencies will not be liable for communication failures due to:

    • Changed/terminated mobile numbers

    • Blocked or unreachable numbers

    • Network connectivity issues

    22. Query Resolution

    No queries, clarifications, or suggestions will be entertained regarding:

    • Draw methodology

    • Winner selection process

    • Campaign execution procedures
      All decisions remain at HPCL's sole discretion.


    🔄 Campaign Administration

    23. Non-Transferability

    This campaign offer is strictly non-transferable and cannot be exchanged for cash or other benefits.

    24. Audit Rights

    HPCL reserves the right to:

    • Audit any/all claims and winning entries

    • Request additional information and supporting documents

    • Verify compliance with all Terms and Conditions.

    25. Liability Limitations

    HPCL and its partners/sponsors shall not be liable for:

    • Any loss, damage, or theft

    • Mishaps during participation or prize enjoyment

    • Consequential damages of any nature

    26. Result Publication

    Results of all draws will be published on:

    • HPCL official website

    • Dedicated campaign blog site

    • Blog site details will be communicated via confirmation messages


    ⚖️ Legal & Regulatory

    27. Terms Modification

    HPCL reserves the right to:

    • Amend/modify any terms and conditions

    • Change campaign validity or components

    • Make alterations at sole discretion without prior notice

    • Display changes on the official HPCL website

    28. Intellectual Property

    All rights, title, and interest, including intellectual property rights in campaign materials and responses received shall vest with HPCL.

    29. Voluntary Participation

    • Campaign participation is entirely voluntary

    • Participation constitutes acceptance of all terms

    • Dissatisfied participants' sole remedy is non-participation

    30. Publicity Rights

    Participants irrevocably permit HPCL to:

    • Cover the campaign through various media platforms

    • Use participant names, voices, images, and likenesses

    • Publish coverage across newspapers, radio, television, internet, and point-of-sale materials
      Participants cannot object to such usage


    🚨 Special Conditions

    31. Product Availability

    HPCL fuel products (Petrol & PoWer95) are available at retail outlets independent of this campaign.

    32. Legal Enforceability

    Unenforceability or invalidity of individual clauses will not affect other terms and conditions. Remaining clauses shall be enforceable as per law.

    33. Damage Liability

    HPCL shall under no circumstances be liable for:

    • Loss or damage (including consequential loss)

    • Personal injury or property damage

    • Direct, indirect, or foreseeable damages

    • Legal expenditures related to campaign participation

    34. Indemnification

    By participating, customers release and indemnify HPCL from all liability, costs, losses, or expenses arising from:

    • Campaign participation

    • Prize acceptance

    • Personal injury and property damage

    • Negligent acts or omissions


    ⚖️ Jurisdiction & Disputes

    35. Legal Jurisdiction

    Courts of competent jurisdiction at Telangana shall have exclusive jurisdiction for all disputes arising from this campaign. Campaign participation is unauthorized in jurisdictions that do not give effect to these terms and conditions.

    36. Governing Law

    All issues regarding construction, validity, interpretation, and enforceability of these Terms & Conditions shall be governed by the laws of the Republic of India.

    37. HPCL Indemnification

    HPCL indemnifies itself and its officials/representatives from any cost, damage, liability, or consequence related to promotional prize performance under applicable law.


    📞 Customer Support

    38. Contact Information

    For campaign details, queries, or assistance, customers can contact:
    Website: www.hpcl-scz.blogspot.com


    🔧 Technical & Force Majeure

    39. Technical Glitches

    HPCL shall not be liable for technical or network-related issues including:

    • Entry submission failures due to technical malfunctions

    • Internet connectivity disruptions

    • Network delays or errors

    • System maintenance downtime

    40. Force Majeure

    HPCL shall not be held liable for failure to comply with campaign obligations due to circumstances beyond reasonable control, including:

    • Acts of God, war, riots, civil unrest

    • Natural disasters or pandemics

    • Government regulations or restrictions

    • Infrastructure failures


    ⚡ Final Provisions

    41. Dispute Resolution

    For disputes related to eligibility, bill authenticity, or participation manner, HPCL's decision will be final and binding. HPCL reserves the right to disqualify participants using fraudulent means.

    42. Prize Distribution Timeline

    Prizes will be distributed within 45 days from campaign end, subject to winner verification process completion.

    43. Publicity Participation

    Winners may be required to participate in promotional activities including photos, videos, and interviews. Participation grants HPCL consent to use winner images and names in media without additional compensation.

    44. Unclaimed Prizes

    Prizes not claimed within 30 days from announcement date will be forfeited. HPCL reserves the right to award such prizes to other participants or dispose of them appropriately.

    45. Campaign Modification Rights

    HPCL reserves the right to modify, extend, or cancel the campaign at any time without prior notice for reasons including:

    • Regulatory requirement changes

    • Unforeseen events or circumstances

    • Technical or operational challenges

    46. Disqualification Rights

    HPCL reserves the right to disqualify any entry or participant found:

    • Violating terms and conditions

    • Engaging in fraudulent conduct

    • Using misleading or inappropriate behavior

    • Attempting to manipulate the campaign process

    47.🎯 Extended Opportunity Alert!

    While the campaign has concluded across other regions, Warangal HPCL outlets continue the Diwali Dhamaka till November 15th, 2025 - giving you more chances to fill, scan, win, and transform your fuel stops into festival fortunes!


    Campaign participation is voluntary. Participation constitutes complete acceptance of these terms and conditions. If any participant is dissatisfied with the campaign or its requirements, their sole remedy is to refrain from participation.


    For the latest updates, winner announcements, and detailed information, visit:
    www.hpcl-scz.blogspot.com

    © Hindustan Petroleum Corporation Limited - All Rights Reserved

    **#DussehraDiwaliDhamaka #HPCLTelangana #FlScanWin

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